AquaLux Expeditions
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Common Questions
Everything you need to know before getting on the water.
General
What is AquaLux?
Do I need experience to join?
What is included in the experience?
Where do we meet?
How long are the experiences?
How many people are in each group?
Do you offer private bookings?
Is this a rental service?
How do I book?
What makes AquaLux different?
What should I wear?
What should I bring?
Can I bring my own paddleboard?
Are photos or videos included?
Are food and drinks included?
Can I request a custom route?
Safety
Is the experience safe?
Do I need to know how to swim?
Are life jackets provided?
What happens if I fall in?
What happens in case of an emergency?
What kind of conditions do you operate in?
Will there be boat traffic?
Do you offer guidance for beginners?
What if I feel tired during the experience?
Are the routes physically demanding?
What if I have a medical condition?
What if I cannot continue during the outing?
Do you operate at night?
Can I participate if I am pregnant or have an injury?
What happens if I don't feel comfortable once we arrive?
Policies
What is the cancellation policy?
What happens if AquaLux cancels due to weather?
Are deposits required?
Are deposits refundable?
What if I arrive late?
Can I reschedule my booking?
Do I need to sign a waiver?
Can I bring alcohol or drugs?
Are pets allowed?
Is transportation included?
Are personal belongings covered?
Can AquaLux refuse service?
What happens if I damage equipment?
Can I transfer my booking to someone else?
Are refunds available?
Can children participate?
Are tips expected?
Do you provide sunscreen or insect repellent?
Are restrooms available?
Where can I leave my belongings?
Do you provide instructions before the outing?
Can the route change?
Is there a minimum group size?